• Orders & Payments

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• How do I place an order?

To place an order, simply browse our store, add your favorite items to the cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your purchase.

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• What payment methods do you accept?

We accept various payment methods, including:

    •    Credit and debit cards (Visa, Mastercard, American Express)
   •    PayPal
   •    Apple Pay & Google Pay

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• Can I change or cancel my order after placing it?

Once an order is placed, we start processing it immediately to ensure fast shipping. Therefore, we cannot guarantee order modifications or cancellations. If you need to make changes, please contact us as soon as possible at shawlsecreteurope@gmail.com.

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• How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use this link to monitor your delivery status.

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• Shipping & Delivery

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• Do you offer free shipping?

Yes, we offer free shipping on all orders worldwide.

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• How long does shipping take?

Shipping times vary depending on the supplier. Estimated delivery times: 1-4 business days
 

• Do you work with multiple suppliers?

Yes, we work with multiple trusted suppliers to ensure a wide variety of high-quality products. This means your order may arrive in multiple packages if you purchase different items.

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• Can I change my shipping address after placing an order?

If you need to update your shipping address, contact us as soon as possible. We can only change addresses before the order has been processed.

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• Will I receive a tracking number?

Yes, once your order is shipped, you will receive an email with a tracking number. You can track your order using the link provided.

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• What if my order is delayed?

If your order is delayed beyond the estimated delivery time, please contact us. We will check with the shipping carrier and provide you with an update.

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• What if I receive the wrong item or my order is incorrect?

If you receive an incorrect item, please contact us immediately. We offer free returns for incorrect deliveries, and we will ensure you receive the correct item as soon as possible.

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• Returns & Refunds

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• What is your return policy?

We offer a 14-day return policy. If you are not satisfied with your purchase, you can return it within 14 days of delivery. Items must be unused, in their original condition, and with all tags attached(if possible).

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• How do I return an item?

To start a return, please email us at shawlsecreteurope@gmail.com with your order number and reason for return. We will provide you with return instructions.

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• Do I have to pay for return shipping?

No, returns are free for incorrect or defective products. For other returns, shipping costs may apply.

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• When will I receive my refund?

Once we receive your returned item and inspect it, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

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• What if my product is damaged or defective?

If you receive a damaged or defective item, contact us immediately with photos of the issue. We will offer a free replacement or a full refund.

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• Products & Stock

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• Are your products always in stock?

We strive to keep all products available, but sometimes items may go out of stock. If an item is out of stock, we will notify you before checkout.

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• How can I find out more details about a product?

Each product page contains detailed descriptions, material information, and care instructions. If you need more information, feel free to contact us.

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• Do you offer gift wrapping?

At the moment, we do not offer gift wrapping, but our products are always packaged with care.

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• Discounts & Promotions

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• Do you offer discounts or promo codes?

Yes, we occasionally offer discounts and promotions. Sign up for our newsletter to receive exclusive deals and promo codes.

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• Can I use multiple discount codes?

No, only one discount code can be applied per order.

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• Customer Support

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• How can I contact customer support?

You can reach us via email at shawlsecreteurope@gmail.com. We typically respond within 24-48 hours.

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• What are your customer service hours?

We are available Monday to Friday, 9:00 AM – 5:00 PM (CET).

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• My Account

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• Do I need to create an account to place an order?

No, you can place an order without an account. However, having an account allows you to check out faster, track your orders, and view your order history.

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• How do I create an account?

Click on “Account” in the top right corner and follow the steps to register using your email address and a password.

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• I forgot my password. What should I do?

Click on “Forgot password?” on the login page and follow the instructions to reset your password.

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• Can I change my account details?

Yes, log in to your account and go to “My Details” to update your name, email address, or password.

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• How do I delete my account?

If you want to delete your account, please contact us at shawlsecreteurope@gmail.com, and we will assist you.

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